Terms and Conditions

Welcome to Zehban. This website, www.zehban.com, is owned and operated by Al Tahira Lifestyle LLP, a company registered under the laws of India.
By accessing, browsing, or making purchases via this website, you represent that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”).
If you do not agree with any provision herein, you shall not use this website or any related services.

1. Eligibility & Acceptable Use

You represent that you are legally competent to enter into binding contracts under applicable law.

You shall use this website and its offerings only for lawful, authorized, and non-misleading purposes, and in compliance with all applicable laws, including intellectual property, data protection, and anti-fraud statutes.

You agree that you will not:

• Use the website or any products or services for unlawful, misleading, or unauthorized ends.
• Introduce viruses, malicious code, or other harmful software or programs intended to disrupt, damage, or interfere with the operation of this website, its systems, or other connected systems.
• Transmit spam, phishing, or unsolicited communications.
• Attempt to gain unauthorized access, reverse-engineer, or tamper with any part of the website or its underlying systems.
• Upload, post, or share defamatory, obscene, infringing, or harmful content.
• Copy, reproduce, sell, or exploit any portion of the website’s content without Zehban’s prior written consent.
• Submit false or fraudulent orders, misleading claims, or misuse discount/promo mechanisms.

Zehban reserves the right to suspend, restrict, or terminate your access if it determines you have violated these Terms, and to seek legal remedies as appropriate.

2. Product Information, Accuracy & Changes

Zehban endeavors to ensure that all product descriptions, images, specifications, and information on zehban.com are accurate and up to date. However, all content is provided “as is,” and Zehban makes no warranty or guarantee as to its accuracy, completeness, or reliability.

We reserve the right to modify, correct, or update the contents of the website at any time, without obligation to issue notice.

You acknowledge that slight variations in product appearance, scent, composition, or packaging may occur due to manufacturing processes, ingredient sourcing, or display settings.  We reserve the right to modify, correct, or update the contents of this site at any time, but we have no obligation to update any information on our site.

All product details, including prices, availability, and descriptions, are subject to change at Zehban’s sole discretion without prior notice.

3. Orders & Payment

When you place an order via zehban.com, you are making an offer to purchase under these Terms. Zehban reserves the absolute discretion to accept or refuse any order, in whole or in part.

Zehban may, without liability, take one or more of the following actions:

• Cancel or refuse orders suspected of fraud, abusive behavior, or violation of these Terms.
• Limit quantities purchased per individual, account, or transaction.
• Verify or require additional information before processing an order.

Payments must be made in full at the time of checkout via secure third-party payment gateways. Zehban is not responsible for failures or delays arising from those third-party systems.

An order cannot be cancelled after it has been packed for shipment. If an order is cancelled after payment, Zehban will issue a refund to the original payment method within a reasonable time, subject to banking/processing times.

4. Shipping & Delivery

Zehban currently ships orders within India. All orders are processed within 2–4 business days after confirmation, excluding weekends and public holidays. Shipping timelines provided at checkout are only estimates and may vary due to courier delays, logistical constraints, or factors beyond Zehban’s control.

Once your order is dispatched, tracking details will be shared via email or SMS. Delivery shall be considered complete once confirmed by the courier partner. Zehban is not responsible for delays, loss, or damage that occur after dispatch, including due to courier handling, natural events, strikes, or other force majeure circumstances.

Please ensure that the shipping address and contact details provided are accurate and complete. Orders returned due to incorrect addresses, failed delivery attempts, or refusal to accept will not be eligible for refunds. If a re-shipment is requested, additional shipping charges may apply.

Shipping costs, if any, will be displayed at checkout. Multiple orders placed separately will be shipped individually unless otherwise communicated.

5. Returns, Replacements & Refunds

Given the personal/use nature of our products, returns and refunds will not be accepted once an item is opened, unsealed, or used.

Replacements may be considered only in the event of verified transit damage or manufacturing defect, provided that:

• You notify Zehban within forty-eight (48) hours of receipt;
• You submit clear photo or video evidence of the damage, including the original packaging, to support@zehban.com.

Zehban reserves the right to assess and validate any claim before issuing a replacement. The decision of Zehban in such cases is final.

6. Intellectual Property

All intellectual property rights in and to this website — including but not limited to design, layout, text, photos, graphics, logos, brand identity, and scent storytelling — are owned by Al Tahira Lifestyle LLP (Zehban).

You may not copy, reproduce, distribute, publicly display, or otherwise exploit any portion of the site or its content without express written permission from Zehban. Unauthorized usage could result in legal action under applicable IP laws.

7. User-Generated Content & Submissions

By posting, tagging, commenting, reviewing, or otherwise submitting content related to Zehban on zehban.com or any social platform, you grant Zehban a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute that content for marketing, promotional, or any other business purposes.

You agree that Zehban has no obligation to compensate or credit you for such use. You warrant that you own or control all rights in the submitted content and that it does not violate third-party rights.

Zehban reserves the right, at its discretion, to monitor, edit, or remove content that violates these Terms or applicable laws.

8. Third-Party Links & Services

The website may contain links to external websites or services provided by third parties (e.g., payment gateways, logistics partners). These links are for convenience only.

Zehban does not endorse and is not responsible for the content, privacy practices, or operations of any third-party sites or services. Your access to them and use thereof is at your risk.

9. Privacy

Your use of this website is subject to our Privacy Policy, accessible at zehban.com. That policy governs how we collect, use, store, and protect personal data.

By using this website, you consent to the practices and policies described in that Privacy Policy.

10. Misrepresentation, Abuse & Brand Protection

You shall not defame, misrepresent, impersonate Zehban or its representatives, post false claims or reviews, or otherwise engage in misleading or harmful conduct.

Zehban reserves the right to suspend your access and take appropriate legal or technical action — including reporting misconduct to relevant authorities — in response to any misconduct or brand abuse.

11. Disclaimer of Warranties & Limitation of Liability

This website, its content, and all products are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, statutory, or otherwise.

Zehban, its partners, affiliates, employees, agents, licensors, and service providers expressly disclaim all such warranties, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement;
• That the website will be uninterrupted, error-free, or secure;
• That content is accurate, complete, or reliable.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

To the fullest extent permitted by law, Al Tahira Lifestyle LLP (Zehban), and its affiliates, partners, employees, agents, licensors, and service providers shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages, losses, or expenses arising from:

• Your use or inability to use the website or products;
• Errors, omissions, or inaccuracies in content or product descriptions;
• Delays, cancellation, or failure in delivery;
• Unauthorized access to or alteration of your transmissions or data;
• Any other matter relating to this agreement.

In no event shall Zehban’s total liability exceed the total amount paid by you for the product or service that is the subject of the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Al Tahira Lifestyle LLP (Zehban) and its affiliates, partners, employees, agents, contractors, suppliers, and licensors from any claims, demands, liabilities, losses, or costs (including legal fees) arising from your breach of these Terms, misuse of the website, or violation of any law or third-party rights.

13. Force Majeure

Zehban shall not be liable for any delay or failure in its obligations under these Terms caused by events beyond its reasonable control, including natural disasters, civil disturbances, acts of government, pandemics, strikes, internet outages, or logistic disruptions.

14. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable under applicable law, that provision shall be modified or severed to the minimum extent necessary, and remaining provisions shall continue in full force and effect.

15. Amendments to Terms

Zehban reserves the right to amend, revise, or update these Terms at any time and without prior notice. Revised Terms take effect immediately upon posting on the website. Your continued use thereafter constitutes acceptance of the modified Terms.

16. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes or claims shall be subject to the exclusive jurisdiction of competent courts within India.

17. Contact

For questions, disputes, or clarifications regarding these Terms, please contact:
📩 support@zehban.com

© 2025 Al Tahira Lifestyle LLP. All Rights Reserved.
Zehban — Made for movement, soul, and stillness.